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3 Things You Don’t Already Know About RPA

Posted: 12/06/2017 - 09:18

You’ve learned the definition of Robotic Process Automation (RPA). You’ve learned about how it works and about the impressive results that can be realized.  So, now it’s time to take the next step to explore some lesser known concepts and truths about RPA implementation.

1.     RPA is a lot tougher than most people think.

Embarking on RPA? Educate First

Posted: 12/06/2017 - 09:00

“RPA is more complex than you think”, as said by my wise colleague, David Brain.  In fact, not only is the technology itself complex, but the successful deployment is also largely dependent upon extensive planning and collaboration among key stakeholders. That’s why it’s critical that champions and executives prepare the organization for RPA implementation as a first step in the process.  

The Best Processes for RPA

Posted: 12/02/2017 - 01:15

A common question when considering Robotic Process Automation (RPA) is what process would be the most optimal one to automate. When looking for a candidate process, you should be focused on a couple key requirements. First, you will want to identify a process that is rule-based, so it doesn't require any human judgment capabilities in its operation. If you have processes that have human-judgement elements, they may still be suitable for RPA but you'll need to hand out that portion of the work to be done by an individual and then pass back it back to the robot.

Considering Robotic Process Automation (RPA)

Posted: 12/02/2017 - 01:09

Customers embark on an RPA journey for a variety of reasons. For some it's about not being able to grow organically with the traditional models of adding new people into the mix. For others, it can be a desire to achieve greater cost certainty and overcome the challenges of moving work offshore and the uncertainty that it brings into today's political climate. Regardless of the reasons why companies embark on the journey, a common outcome is sought -  a high-quality service with a reduced cost of operating.  

John Nash, Robert Axelrod: Game Theory and the Art of Playing Nice

Posted: 11/15/2017 - 02:38

Next up in my series of columns about the great academic thought leaders who were seminal in the development and success of modern outsourcing are two of my favorite game theorists: the mathematician and Nobel laureate John F. Nash, who took economists a step or two beyond Adam Smith with his ideas on game theory and the art of collaborating, or playing together nice, for the win-win; and Robert Axelrod, who verified the beauty of cooperation through his early work with computers to solve a classic game theory behavioral experiment. 

Procurement with Purpose

Posted: 11/07/2017 - 03:15

Education is the great equalizer. Yet when it comes to capturing opportunities to learn, there is a significant divide between the “haves” and “have nots.”  Technology is a powerful tool that can change this, and non-profit organizations across the country are beginning to leverage it to bridge the gap.

 

Fueling Innovation and Choice

Avery W. Katz: Dealing with the Incomplete Contract

Posted: 11/04/2017 - 03:14

Avery W. Katz, professor of law at Columbia Law School, tackles the conundrum of “incomplete” contracts. The challenge? How organizations can fashion a contract that is both economically flexible enough for a business relationship to move forward efficiently and legally secure enough to satisfy the parties’ legal departments.

Intelligent Automation Inspires New Plans For Onshoring

Posted: 11/04/2017 - 03:01

Offshoring and outsourcing don’t exist in a vacuum. These are processes that take advantage of and are influenced by technology, politics and the larger economy. Look at the last big round of offshoring at the start of the century. It didn’t just “happen” without any reason. Very specific changes facilitated this age of outsourcing.

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